US COVID-19 UPDATE REGARDING SHIPPING DELAYS 4/24
To Our Valued Customers,
We hope you and your loved ones are staying safe during these uncertain times.
We are receiving a high volume of online orders following the Covid-19 out-break. We have also implemented health and safety measures in our distribution centers that in some cases result in fewer people than usual processing orders at one time. As a result, we are unfortunately experiencing significant shipping delays. Our Customer Service team is also experiencing higher volume than normal, resulting in long Customer Service wait times.
Will my shipment be delayed due to COVID-19?
As a precautionary health measure for our support specialists in light of COVID-19, some support options Such as Shipping may be delayed. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.
All of our distribution centers (DCs) are currently open and processing online orders. During this time, we have implemented every safety and hygiene measure recommended by the CDC, as well as additional safeguards, to protect our employees and clients. These increased safety measures, and the space required by social distancing, mean we have less people than usual processing orders at once, which has an impact on our delivery times. With this in mind, we appreciate your continued patience if you experience a delay in your shipment. You can Email us at Tech1@firesticksunlimited.com to check the status of your order at any time and find your expected delivery date under “Track Orders” then “View Details”. Thank you for your loyalty, and know that our teams are working as quickly and safely as possible to get your order to you.